Extreme Leadership and the TT Races

In April I saw the film TT 3D Closer to the Edge and thought it was brilliant. My partner Andrew has just returned from pitting himself against the TT course, back in 1 piece I’m pleased to say. And we’re gripped by the TT Races and every night tune in for all the latest and discuss – OK I’m an arm chair expert in some aspects. However I’ve been watching the top guy’s like John McGuinness, Bruce Anstey and of course the charmer Guy Martin. How they prepare for the race and how they recover from setbacks.

The TT race is an opportunity for man and machine to conquer the toughest environment, which shows no mercy. Keith Amor came off his bike in the wet the other day, and managed to hang on to the bike long enough not to be flung in to a wall, instead he spun on his back down the road. Last year Conor Cummins came off over the mountain part of the track and bounced like a rag doll down the hill. Amongst his injuries he broke his back in several places – and is back this year to race. Not every one is so lucky and every year riders die doing what they love. They are passionate about what they’re doing, they know the risk and the thrill you get from successfully testing yourself in such extreme circumstances is the prize.

So what have I noticed amongst the best:-

Focus, clarity, determination, passion – They know what they want and why, they also live and breath their sport.

Commitment – this isn’t just to the sport, this is commitment when on the track, every corner is taken on the edge. They know they’re not going to win if they are tentative, or back off half way through. Commit to the corner and if it doesn’t work out, learn from it. Make a decision, follow it through.

Sacrifice – some of the guys there are part funding themselves. And some of those winning now started off part funding themselves.

Faith, self belief, confidence, skill & experience, as well as the ability to take feedback and respond quickly. The bike is always talking to them about the road, it’s their ability to listen and respond that let’s them lead the field. The minute they start ignoring it and thinking they know best, or are invincible, yes you can see where I’m going with this.

Teamwork – races can be won or lost on the pit stops, and of course in setting the bike up in the first place, or repairing it in time for the next race.

Resilience – Both Guy Martin and Connor Cummins had serious injuries from their crashes last year. They’re both back this year. That say’s a lot about their bodies, as well as their minds. I don’t know that I could get back on a bike and go full out again, then again that’s due to racing not being my ‘passion’. Business and specifically leadership are, and I’ve lost count of the knocks and set backs and I just dust myself down, learn from it and get back in the game.

Preparation – they’re all out there beforehand, reacquainting themselves with the course, fine tuning the bikes, and their self talk is positive.

Razor’s edge – the difference between 1st and 2nd place, can be point something of a second. Yet it’s only the winners that get remembered, and talked about.

The leaders in the TT all demonstrate the above. The followers are working on being able to do the above.

Steve McQueen once said “Racing is life – anything before or after is just waiting”. Well I’d change it to “Leadership is life – anything before or after is just faffing about.”

Great leaders in business also demonstrate the above qualities, taking up the challenge of conquering todays tough business environment. One that is also unforgiving, poor leadership can easily take a business under.

The question to ask yourself is – “are you playing to win, or playing not to lose?”

 

Routes to Business Growth – Emerging From A Recession

The creation of a values-led corporate culture within one of Britain’s most successful healthcare companies had engaged its workforce, driven growth and resulted in turnover rocketing from £60 million to £100 million in a handful of years, according to Chris Harrison of North West pharma company Fresenius Kabi.

Addressing business leaders from across the North West at this week’s ‘Emerging from the Recession’ conference at Manchester’s MacDonald Hotel, the Runcorn based Group Managing Director said the adoption of values-led leadership could assist organisations in weathering the economic storm.

“At Fresenius Kabi, values have provided an important underpinning of what we do as a business and they have enabled everybody within that business to be engaged,” he added.” I am convinced that our progress would not have been as sustainable without values.”

Ruth Sanderson,one of the conference organisers and MD of blue pea POD, the Chester based leadership consultancy told the delegates that all the speakers would outline their experiences of corporate culture and its impact on performance.

“The uncertain times have seen many companies lose their way,” she said:” But forward-thinking CEOs are working with their corporate culture and leadership values because they know these hold the key to business growth.

“The level of interest in this conference in Manchester is, in my view, a clear indication of the growing acknowledgement of the role of values in corporate life. We have senior players in attendance today who have all experienced the positive impact of company values. We want them to share their experiences with all our delegates.”

Her co-organiser Sue Coyne, Executive Coach and Culture Change Consultant of Stockport-based Connectiveness Ltd added that research had shown that the adoption of a values based corporate culture within an organisation had a measurable effect on performance from sales figures to the bottom line.

Mike Stevens, the Manchester based Group and UK Human Resources Director for the £300 million turnover Odeon and UCI Cinema Group told the conference that he became involved in building a values based corporate company when the Odeon and UCI operations were being integrated.

“We conducted a company wide survey of our employees and as a company we were shaken to the core when the results showed a worrying level of disengagement and negativity.”

“We made a conscious decision to apply values to the culture using engagement, communication and development. We have already seen some very positive results from our work and now values are integral in every aspect of our business.”

After the conference Ruth Sanderson said: “Many companies are now looking forward to emerging from this long and difficult recession and this conference was the start of a series of events to give our delegates the benefit of the experiences of our speakers, all of whom spoke very positively about values-led leadership and corporate culture.

“We believe in the effectiveness of values-led leadership and the end of the recession will give many companies the opportunity to examine the many positives from this approach to business. Putting in those values now will pay huge dividends as time goes on.”

What do you make people feel?

I love the BMW Joy advert.  From a branding perspective they’ve summarised what they believe they’re about.

What I really like is the bit where they say… ‘we realised what you make people feel is as important as the thing you make’ or words to that effect. I even spoke back to the TV, saying how true that statement was – and it is rare I am moved to talk back to the tele.

Now of course comes the challenge of getting that feeling of Joy into their dealerships.   Yes the cars when you drive them bring a feeling of Joy (I’ve had one and did enjoy driving it).   The dealership staff though never left me even close to Joy; unless you count when they handed me my keys back and I found that this time they hadn’t damaged the car.  Fortunately the fourth dealership and a commute later and I found one that didn’t think damaging your car was a normal side effect of a car service.

Having been this clear about their corporate statement then it has to be felt at every touch point.  Let’s hope they’re working on this so that something this powerful doesn’t just become a gimmick.

As a leader can you articulate your brand ethos so succinctly, your purpose, do you know how people feel when they’re with you and when you’ve just walked out of the room?

In a nutshell…Who you are, what you stand for and how you make people feel, are as important as the ‘thing’ you sell.

Company Purpose and Passionate Employees – the imact on staff and bottom line

A company with a well-defined purpose and passionate employees who share it, can unleash a massive boost of employee enthusiasm that can only be born when purpose and passion align. Unfortunately, this is a ‘free’ resource that most companies are not tapping into nearly enough.

Stephen is among a growing number of talented individuals who have struggled with finding a role in their organizations in which their purpose and passions could flourish.   Moving up the career ladder he eventually felt so disconnected with his profession he wondered what it was that even attracted him to it in the first place.  At this current phase in his career he was spending more and more time with politics and less on building meaningful relationships, making a difference and achieving any kind of success or results.  “I began to wonder why I turned up, each day I felt a little more of my energy and enthusiasm disappear.  I was also getting more frustrated at the lack of authenticity within the company, what it said it stood for and what it asked for / rewarded where very different.  At this point I decided enough was enough and I needed to take action.  The very first action being to take time for myself and consider my future, so I hired my coach.”

This phase of reflection helped Stephen to see just how inauthentic he too had become, slowly his values and strengths and passion had been eroded and he had to accept that he’d let that happen.  However the coaching also helped him to reconnect to what was really important, both in terms of why he’d originally chosen that profession and also what was important to him now.  This discovery process enabled him to connect not only to his purpose but back to his real self.

Then came the review of his current job and company.  Armed with what he knew about himself and what he wanted for his future he could evaluate his next steps and his relationship with the company.  In Stephen’s case he decided that the company was no longer the right environment for him, realising he’d be asked to compromise again in order to fit in and get on, yet this time he’d be doing it consciously which was even worse.

Interestingly (and weirdly all too common) when he went to resign the organisation came back with a salary increase, He promptly refused, but they said they really valued him and so offered an even bigger financial package.  “At that point I had an insightful discussion with my boss and explained just how much either he or the company didn’t understand me if this was their approach”.

Many talented people we speak with mention that within their career or job it is core that they can express themselves and have a sense of fulfilment.  That success without this is no longer real success.  Of course they have mortgages to pay and people to feed, at least one being themselves.  Yet they very often take the most courageous decision of all, push through the fear and pursue this intrinsic desire for a life and career filled with meaning and purpose.

Stephen moved on to a role and company that played to his strengths, shared his values and their corporate mission was aligned with his purpose.  “I’m invigorated, what I achieve in a day is phenomenal compared to before.  Yes there are tough days and occasionally I still ask myself why I’m doing this, but the difference is now an answer comes back and it gets me going again.”

Many large organizations do take the time to define a corporate mission that underpins their vision of the future.  The short sentences can be used as a guiding compass and a decision making tool for everyone’s actions.  This enables those that are considering joining to decide if it aligns with who they are too.  If these sentences are a shell then the worst that happens is they recruit someone who buy’s the shell and within 6 months finds it’s hollow.  Then it becomes an expensive business as they move on or even more expensive if they decide to stay.   Mission, values, vision and purpose are valuable leverage points for both an organisation – whatever the size and an individual.  When they coincide the payback for all is huge.  As Stephen’s story shows there are some things you just can’t buy.

The Benefits of Aligning Corporate Mission with an Individual’s Purpose

A company with a well-defined purpose and passionate employees who share it can unleash a massive boost of employee enthusiasm that can only be born when purpose and passion align.   Unfortunately, this is a ‘free’ resource that most companies of all sizes are not tapping into nearly enough.

Wayne is among a growing number of talented individuals who have struggled with finding a role in their organizations in which their purpose and passions could flourish.   Moving up the career ladder he eventually felt so disconnected with his profession he wondered what it was that even attracted him to it in the first place.  At this current phase in his career he was spending more and more time with politics and less on building meaningful relationships, making a difference and achieving any kind of success or results.  “I began to wonder why I turned up, each day I felt a little more of my energy and enthusiasm disappear.  I was also getting more frustrated at the lack of authenticity within the company, what it said it stood for and what it asked for / rewarded where very different.  At this point I decided enough was enough and I needed to take action.  The very first action being to take time for myself and consider my future, so I hired my coach.”

This phase of reflection helped Wayne to see just how inauthentic he too had become, slowly his values and strengths and passion had been eroded and he had to accept that he’d let that happen.  However the coaching also helped him to reconnect to what was really important, both in terms of why he’d originally chosen that profession and also what was important to him now.  This discovery process enabled him to connect not only to his purpose but back to his real self.

Then came the review of his current job and company.  Armed with what he knew about himself and what he wanted for his future he could evaluate his next steps and his relationship with the company.  In Wayne’s case he decided that the company was no longer the right environment for him, realising he’d be asked to compromise again in order to fit in and get on, yet this time he’d be doing it consciously which was even worse.

Interestingly when he went to resign the organisation came back with a salary increase, he promptly refused, but they said they really valued him and so offered an even bigger financial package.  “At that point I had an insightful discussion with my boss and explained just how much either he or the company didn’t understand me.”

Many talented people we speak with mention that within their career or job it is core that they can express themselves and have a sense of fulfilment.  That success without this is no longer real success.  Of course they have mortgages to pay and people to feed, at least one being themselves.  Yet they very often take the most courageous decision of all, push through the fear and pursue this intrinsic desire for a life and career filled with meaning and purpose.

Wayne moved on to a role and company that played to his strengths, shared his values and their corporate mission was aligned with his purpose.  “I’m invigorated, what I achieve in a day is phenomenal compared to before.  Yes there are tough days and occasionally I still ask myself why I’m doing this, but the difference is now an answer comes back and it gets me going again.”

Many large organizations do take the time to define a corporate mission that underpins their vision of the future.  The short sentences can be used as a guiding compass and a decision making tool for everyone’s actions.  This enables those that are considering joining to decide if it aligns with who they are too.  If these sentences are a shell then the worst that happens is they recruit someone who buy’s the shell and within 6 months finds it’s hollow.  Then it becomes an expensive business as they move on or even more expensive if they decide to stay.   Mission, values, vision and purpose are valuable leverage points for both an organisation – whatever the size and an individual.  When they coincide the payback for all is huge.  As Wayne’s story shows there are some things you just can’t buy.

Giving your staff hope

If you are a manager and leader, you need people to manage and lead.  People often tend to lump these two activities together as one job description.  A big mistake.  Although they are inter linked, they are separate functions and need to be treated as such or your efficiency in both will suffer.

As a manager you need to manage people and get the best out of the.  You have a job to do and results count.  Since you can’t do everything yourself, you need people to work with you.  The old fashioned way was to give instructions and make sure they were followed.  This is a simplistic approach to managing people.  It works, but it is only as good as the manager is.  And no manager is ever perfect or knows everything.  Or even has the best ideas.  In fact you may often have bad ideas that backfire on you.  Do you think Bill Gates never screwed up?  When Microsoft introduced Internet Explorer, their whole focus was not on being better than the competition, Netscape Navigator, but on removing them from the scene.  The result was allegations of unethical business practices, anti trust actions and the legacy of being a ruthless and often unprincipled company.  Bill Gates is one of the world’s great successes, but perhaps if he had not been so certain he was right and had listened to his staff, he would not have made that and other mistakes.

The problem that all successful managers’ face is their successful track record makes them rely too much on their own judgment.  In a competitive world, there are other people doing what you are and striving for the maximum success.  And how you compare with them is judged not just on the high number of successes but also on the low number of failures.  Having the right people on your team and keeping them engaged as partners in your efforts will allow them to contribute their thoughts and not just their efforts.  Y ou don’t have to accept all they say, but having more minds to contribute to your planning and execution will increase your efficiency and success.

Making people feel valued is to make them want to give their best.  When people feel that they are not just doing a job but following a vocation and growing as individuals, they push themselves to contribute.  That’s where your leadership comes in.  You have a team of people who have to mesh together and produce.  But if they feel they are just cogs in a machine, they will act like cogs – doing their jobs and nothing more.  With no incentive and no hope, why bother to do more?  And that does not really help you.  Giving people the freedom to think, disagree, and try out new things makes them feel that their contribution is valued and creates a desire to add value.  Sure it is may be a waste of time and drag you into complications you know are a waste of time, but it is the way for a leader to make a team grow, both in terms of actual results and also in achieving their potential.

Having ten people in your team who produce their monthly target without fail is safe. Having ten people who produce 90% for 6 months (lower creativity) and 120% for the other six (higher creativity) may be unsettling but at the end of the year you have 110%.   It maybe a bumpy ride, but the final results make it worth while.