Building Trust In The Workplace

Now more than ever trust is a critical component to the success and performance of leaders and of a business.  It would seem that to some businesses Ethics, Values and Trust are cheap dispensable commodities to be put aside if it will sell a few more widgets, newspapers, or get them closer to a large shareholder dividend.

Then again I know from conversations with my clients and their staff the importance and value of building ethical trustworthy relationships as a route to sustained business growth.  They’re not resting on their laurels here either and the results are speaking for themselves.

Last year I did a trust masterclass with Sue Swanborough HR Director for General Mills UK & Ireland.  The feedback was fantastic and this year we’re doing it again. However in this masterclass we’re notching it up a few gears.  Last year our masterclass was packed with the basics, this year we’re doing an advanced version.  Both Sue and I will be sharing our experience, key learnings, and the things that make the difference in the practical world of business.

On this tele conference call we’ll be discussing amongst other things:-

* Why trust is an inside job first and foremost

* Authenticity in leadership and it’s impact on trust

* Common behaviours that undermine trust and credibility, yet are often seen as acceptable in the workplace.

* Plus we’ll open the lines so you can ask your questions direct, as well as giving you the opportunity to send in your questions beforehand.

Remember high trust organisations out perform low trust ones by 278%.   Not only that customers aren’t making purchase decisions based on price alone, trust and credibility are primary influences and fundamental to building brand loyalty.

To get all the details and secure your place on this complimentary master class click here.

Developing Your Future Leaders

Succession planning.  Not something leaders are always hot on.  Often because it depends upon their relationship with HR.  Yet having hired talented staff how can you keep them motivated, get the most from them and develop your next set of leaders?

The answer doesn’t have to be formal training.  One often overlooked approach to developing your high potentials is mentoring.  Clearly it helps if you have a structured mentoring approach, but even the adhoc variety can get some results.   However mentoring allows for the transfer of knowledge and experience that is relevant right now.  As a leader you get the chance to see how some one is being about a problem or challenge just as much as finding out what they’d do about it.  Formal training programmes don’t usually allow for that distinction, plus the fact they’re often an intense burst of knowledge and the application and retention can be low.

If you decide to mentor and work on developing leadership qualities in some of your current staff, look for those that are naturally taking on the extra, perhaps leading their coworkers outside their standard daily duties. harnessing this self driven enthusiasm and helping them hone and develop their skills and traits is simpler and more rewarding for all involved.

Business Growth – Employee Engagement

In times of economic uncertainty, recession and tough markets, business growth is even more challenging. Here is the last of 3 videos in which Ruth Sanderson explains critical components that enable business growth. The final part dicusses the importance of staff engagement.

Business Growth – Values

In times of economic uncertainty, recession and tough markets, business growth is even more challenging.  Here is the second of 3 videos in which Ruth Sanderson explains critical components that enable business growth.  The second component are the company’s values.  Although equally important are the leaders values too.

Business Growth – Vision

In times of economic uncertainty, recession and tough markets, business growth is even more challenging.  Here is the first of 3 videos in which Ruth Sanderson explains critical components that enable business growth.  The first is Vision, which is key for business stability too.

Often in the overwhelm of staying a float and finding new business leaders can overlook the importance of communicating the vision.

Collaborative leadership, the rise of the wiki leader

The world’s economic structures and information systems have changed phenomenally over the years and it’s had an impact on leadership.  First there was the world wide web, then came google domination, now it’s twitter, linkedin and facebook.  Where we used to expect the leader to have all the answers and equally all the power, there is now emerging a more dynamic situation. 

Gone are the industrial days of autocratic decision making and dutiful employees seeking rewards and promotions up a linear ladder.  The information days have seen a open access to information, take wikipedia and open source programming as two examples.  Perhaps now we’re seeing the rise of wiki leadership, this dynamic, collaborative style where the leader knows they don’t have the answer to everything, yet they’re confident that someone somewhere will.  Where ideas can flow freely up and down the organisation, which now means they flow freely around the organisation.  Where the leader has the confidence to ask questions out beyond the company walls, take LinkedIn groups as an example. 

Wiki leadership, now there’s a thought.  How much of your leadership style and approach is to solve, answer and provide some form of parental role and how much of your style is dynamic, open and receptive.

Are you resisting the hero’s journey?

Our life is one huge journey, made up of a series of smaller journeys.  The choice for all of us is whether we see ourselves as the hero or the observer.  The role we choose to take determines our success in life, and by success I mean our ability to handle life and come out on top.

The hero’s journey is a map that can guide us as we negotiate our way through life and all it’s challenges and opportunities for growth.  It is the universal story of human development and if it didn’t work so well, we wouldn’t have a film industry, tv or best selling books.  What’s more for many of us that’s the only medium through which we learn about the hero’s journey, as a passive construct, rather than understanding it in a practical and personal context.

I’ve been working with and teaching the hero’s journey for many years now and I’ve been persuaded (ok it didn’t take much), by Chris Cooper of Be More Achieve More to share more of what I know with his clients on a teleseminar on the 27th July.  So you’re also invited too.  

During the call I’ll be answering questions like:-

- What is the Heroes Journey?

- How can it help us in a personal and a business context?

- What are the signs we’re resisting taking the journey and what are the implications?

 - What resources do we have access to that can help us through our journey?

 Plus there will be time for you to ask me your questions.

I’m currently teaching several coaches to use this in their work, here’s what one of them recently sent to me after her last coaching session “Just wanted to say a huge thank you , you are simply amazing and I can’t thank you enough for the insight you have given me.” 

 I do know what a difference understanding the hero’s journey has on life and so I hope you’ll join Chris and I on the 27th July at 8pm.  To register fill in the form below

Professional Passion

No one likes robots. Sure they may be efficient and they don’t talk back or chuck a duvet day to watch the world cup, but they are just machines. All a machine can do is what it programmed for and once a better machine comes along, it will be replaced. Machines cannot improve themselves (at least not yet). Every leader needs to look at himself once in while and see if he has become a machine – one that does a great job and stops there; with no ability to develop and grow. If you, on objective analysis, find that is happening to you, something is missing in your life. And that is passion.

Let’s not confuse doing well with success. Doing well is meeting expectations. Success is growth. To grow you need a passion to go beyond what is expected of you. An executive without a passion for his job comes across as dull, no matter how efficient he may be. And this concept of being dull is reflected back to you and feeds upon itself until the dullness becomes part of your personality. This personality will impact how well you perform. And worse, it will become part of how others treat you. You do not work in isolation. How you are perceived by others is an important of how successful you are. Not only will you not receive the respect you are due from your peers, you will become an uninspiring leader. The words boring and leader cannot coexist. A manager needs to inspire others to follow and work with him. If you are not inspired yourself, how do you expect to inspire others? No matter how boring and uninspiring your work is, your passion can turn that around, and the way you do it will be an example to others, allowing them to enable their passion. And that will earn you their respect.

Every job has it boring and frustrating moments – its when these get to be a major part of the job that passion dies. Do not accept boredom. Focus on the big picture. If you know where you are going, the boredom and frustration become only hurdles to be overcome, and not the race itself. If your target is not something that inspires you, your target is too easy and you are lazy. Just like a muscle, if your ambition is not exercised and pushed to do more, it will become weak. In fact, it may become so weak that you become incapable of even doing today’s job. If you are 40 today, you will not have the energy you had when you were 20. But that’s not important if your passion for your job pushes you to keep doing better. The passion in the mind and heart will more than compensate for the slowing of the body. If you allow your passion to carry your forward, you will be respected. And once you have respect, you will have opportunities to do more. And as you do and contribute more, you so will your need to continue on this path. And that need is passion.

What do you want in life? Once you know that, focus on how you will achieve your goal. Not if, but how. The “if” will be taken care of by your passion.

Building Trust in the Workplace – Authentic Leadership Master Class

Trust is a critical component to the success and performance of leaders and of a business.

There is a very simple equation:-

High Trust = High Speed + Low Cost

Low Trust = Slow Speed + High Costs

Look at the performance of your business, team, a specific relationship. Do things happen quickly or is everyone second guessing, double checking, re-doing and in the worst case preparing to cover and protect themselves should something go wrong?

Trust is a multiplier effect.  High trust people get the significant projects; you wouldn’t leave your child with someone you didn’t trust and a business makes no different decisions.

• High trust people get promoted and receive more of the company’s resources.
• Collaboration, engagement, innovation, job fulfilment all increase when there is trust.
• The ability to attract and retain talent increases where there is trust.
• Revenue, customer loyalty and referrals also increase if there is trust.

In fact research shows that high trust organisations out perform low trust ones by 278%

On April 15th at 4pm I’ll be interviewing Sue Swanborough, HR Director at General Mills UK, a company that yearly features in the Fortune Top 100 companies to work for.  Sue is an expert in trust and its impact and application throughout the business, from board level to shop floor.  The results of this have been evident in the business results achieved.

In the past Sue, a science graduate has worked in a number of fmcg businesses including Boots, Mars and most recently General Mills. She has moved cross functionally through R&D, supply chain, logistics and manufacturing before joining HR. She has held a number of generalist and specialist roles covering the full spectrum of HR. Her passion and expertise lies in cultural and leadership development through building trust to deliver excellent business results.

On this 75 minute tele conference call we’ll be discussing:-

• The impact trust has on the performance of a business
• What leaders need to pay attention to
• The top 3 mistakes leaders make and how this endangers the levels of trust they have
• Key strategies to build trust – whatever the size of your business
• Plus we’ll open the lines so you can ask your questions direct, as well as giving you the opportunity to send in your questions beforehand.

To secure your place and get a hard copy of the call, including transcript, follow this link – building trust

Increasing Staff Engagement – When Money Isn’t The Answer

As the economy and organisations emerge from survival to growth what about staff morale and engagement?  Just as leaders can get caught in post recession paralysis, so can employees.  After all the uncertainty and insecurity and with companies maybe asking that bit extra of staff to make it through the recession, what’s next in moving forward?

Well the most superficial response will be bonus’s and pay rises.  Yes of course rewarding your staff is key.  But as Frederick Herzberg said donkey’s years ago, pay is a hygiene factor and not a motivator.  Without it you’ve got serious problems, but there is a point beyond which it doesn’t motivate or engage staff.

In fact Lord Richard Layard wrote a book Happiness – Lessons from a new science.  Research shows that there is a fiscal point above which earning anymore doesn’t make you happier.  If memory serves me right it’s £25K.

So what does increase employee engagement?  Achievement, Recognition, Responsibility, Promotion / Career Progression, Learning and Development, Relationships / Team work, Flexible Working.  These softer, more intrinsic aspects are what  we should ensure are present.  Typically when they aren’t that’s when people start demanding more money.  It’s a sign that they don’t feel valued but are at a loss to put in place the intrinsic factors, so the tangible cash solution is a sticking plaster that patches things up for a while.

As the profits increase staff will, quite rightly, expect a share of that somehow.  Yet in this emergent state your company may not be in a position to offer cash bonus’s.  However if you use the extra cash you have to invest in ensuring the more intangible, intrinsic motivators are present then the payoff’s could be far higher than a pure cash solution.

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